Policies

1. Cancellation Policy

We understand that plans can change. If you wish to cancel an order, booking, or subscription, please notify us as soon as possible.

Services/Appointments: Cancellations must be made at least 24 hours in advance of the scheduled time to avoid charges.

To request a cancellation, please contact us at JVABilling@gmail.com with your order or booking number.

2. Refund Policy

Your satisfaction is important to us! If you are not happy with your purchase, we will do our best to make it right.

Services: If you're not satisfied with a service, please contact us within 7 days of completion. Refunds or credits are issued on a case-by-case basis.

3. Privacy Policy

We take your privacy seriously and are committed to protecting your personal information.

What We Collect:

Name, email, and contact details
Payment and transaction information
Website usage data via cookies and analytics tools

How We Use It:

To process and fulfill orders or bookings
To provide customer support and updates
To improve our website and offerings
To send promotional emails (only if you've opted in)

Data Security:

We use secure hosting and SSL encryption through Wix to protect your data. Payment details are processed through trusted third-party providers like Wix Payments, PayPal, or Stripe and are not stored on our servers.

Your Rights:

You may request access to, correction, or deletion of your personal data at any time. Please email us at JVABilling@gmail.com with any privacy-related requests.